SHIPPING POLICY

Thank you for visiting NOVANURSE. This Shipping Policy outlines the terms and conditions for shipping your orders within Australia. By placing an order on our website, you agree to the following shipping terms:

 

1. Shipping Method

All orders are shipped using Australia Post. We currently only ship within Australia.

 

2. Shipping Costs

Shipping costs will be calculated at checkout based on the weight and dimensions of your order. We offer free shipping on orders over AUD 99.

 

3. Processing Time

Orders are typically processed within 1-3 business days from the date of purchase. Please note that this processing time may vary during peak seasons or due to unforeseen circumstances.

 

4. Delivery Times

Once your order has been shipped, delivery times will depend on Australia Post. Generally, you can expect your order to arrive within 3-7 business days. Please keep in mind that delivery times may be affected by factors outside our control, such as weather conditions or public holidays.

 

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing tracking information so that you can monitor the status of your delivery.

 

6. Lost or Damaged Items

In the unlikely event that your order is lost or damaged during shipping, please contact us at info@novanurse.com.au within 7 days of the expected delivery date. We will assist you in resolving the issue, which may include filing a claim with Australia Post for lost or damaged items. Please retain all packaging materials and documents until the issue is resolved, as they may be required for the claim process.

 

7. Contact Us

If you have any questions regarding your order or shipping, please contact us at:

Email: info@novanurse.com.au